Amplifying Facility Management at MIT World Peace University
Introduction
MIT World Peace University, located in Pune, India, spans over 65 acres with 30+ buildings, 250+ washrooms, and parking facilities, accommodating 50,000+ students and a dedicated staff. Ethiqual Global stepped in to manage 25 buildings, 140+ floors, and 230+ washrooms, covering 25 lakh Sq.Feet and serving 40,000+ students with a staff of 300+.
Challenges
Traffic Congestion
Central location causing peak-hour traffic.
Security Concerns
Vulnerable areas posing security risks.
High Population Density
High-density areas demanding efficient upkeep.
Client Expectations
- Establish a new standard in facility upkeep
- Focus on student and staff satisfaction.
Scope of Services
Housekeeping
- Utilizing advanced technology for efficient cleaning.
- Daily cleaning and weekly deep cleaning.
Security
- PSARA-licensed security experts.
- Technically advanced Gate Management Systems and tailored security solutions
Horticulture
- Pristine campus environment with lawn maintenance and pest control.
- Horticultural training programs
Chemicals Management
- Eco-friendly approach to chemical inventory management
Modus Operandi
Technology Integration
Real-time monitoring, automated reporting, and predictive maintenance.
Processes
Customized, efficient processes tailored to specific needs.
People
Comprehensive employee benefits and well-being like ESIC,PF and Assured Accidental Cover
Focus on Kaizen:
Continuous improvement through the Kaizen principle thus,enhancing efficiency and maintaining top-tier service quality in facility management.
Focus on 5S Methodology
Implementing the 5S methodology for optimized campus operations
Campus Enhancement
and Modernization
Security and Traffic Management
We prioritize security with an efficient gate management system and traffic wardens for organized vehicle flow, enhancing safety and convenience.
Aesthetic Gardening
Our horticultural experts beautify the campus with meticulous gardening, including plant selection, landscaping, and seasonal flower beds, elevating its visual appeal.
Civil Work
We undertake civil work projects like painting and refurbishment, revitalizing campus structures for a pleasant atmosphere
Advanced Machinery
Modern machines and equipment are deployed for efficient tasks, ensuring effectiveness and time efficiency
Efficient Software
Technology-driven software solutions streamline operations, communication, and efficiency in facility management.
5S Framework
We implement the 5S framework to maintain organization, cleanliness, and efficiency consistently across the campus.
Process-Led Management
Well-defined processes and workflows govern tasks, ensuring systematic work and upholding quality and efficiency standards.
Transforming the Student Experience
Tech-Driven Service Desk
We've introduced a tech-driven service desk for students to conveniently submit requests and report issues through Google Forms. This ensures swift and prioritized responses, enhancing student satisfaction and responsiveness.
NPS Feedback Loop
We regularly collect Net Promoter Scores (NPS) from students to gauge satisfaction levels and identify areas for improvement. This data-driven approach informs decisions and prioritizes enhancements to impact the student experience positively
Collaborative Approach
We collaborate with the college administration to relay student feedback and discuss potential improvements, bridging the gap between student needs and institutional capacity. This partnership fosters a responsive campus environment that supports holistic student development.
Key Achievements & Results
Quality Assurance
Our ISO certifications (ISO 45001:2018, ISO 14001:2015, and ISO 9001:2015) signify our dedication to safety, sustainability, and quality.We also hold PSARA,FSSAI and Pest Control licenses.
Enhanced Student Satisfaction
Our initiatives have boosted student satisfaction, with NPS scores rising from below 50 to over 80.
Operational Efficiency
Our practices, technology, and efficient processes have reduced manpower per square foot, enhancing operational efficiency.
Cost Management
Effective cost management led to a significant XX% reduction in operational costs, ensuring sustainability
Daily Cleaning Excellence
Our processes ensure consistent, thorough daily cleaning of 2.2 lakh square feet of floor area, maintaining a hygienic campus
